The way customers want to engage has changed.
As phone calls are increasingly becoming more of an interruption than a convenience to the caller, 70% of consumers now say they prefer messaging over calling for customer support.
Apple Business Chat is a powerful new way for businesses to connect directly with their customers within the Apple iOS ecosystem. With Business Chat, your customers can easily get assistance, schedule appointments, and complete purchases with Apple Pay—right from within Messages.
In this webinar you'll learn:
- The current shift organizations are making towards conversational commerce
- Key features, customer entry points and guidelines for CI and UI best practices
- How to get started with Apple Business Chat