Turn your Click and Collect service into an experience that keeps shoppers coming back again and again.
Today’s connected shoppers love the convenience of Click and Collect programs, with services surging in popularity. In fact, 86% of consumers want more retailers to add a Click and Collect service to their experience.
But, opportunities come with challenges. Not only do retailers face supply chain and acquisition challenges, but they must ensure they are providing a Click and Collect service experience that beats the competition and keeps customers coming back.
IMImobile helps retailers maximize this opportunity. Centering around proactive and personalized customer communication, our solution is helping to refine and improve retailer Click and Collect services.
This solution sheet will:
- Help you understand customer engagement along the Click and Collect journey from purchase to post-sale interactions.
- Explain the key features and capabilities on the IMImobile Click and Collect solution including multi-channel engagement and intelligent automation.