Redefine the customer service experience
IMIchat has been designed from the ground up to enable contact centers to rapidly embrace new digital and mobile channels for customer service.
Supporting both proactive agent and customer-initiated contact, agents can have a live conversation with customers over SMS, Live Chat, Apple Business Chat, WhatsApp, Facebook Messenger, Twitter, and email.
Download our IMIchat overview sheet to:
- Understand the new reality for contact centers to keep up with rising customer expectations
- Learn the key features and capabilities of our IMIchat platform
- How to get started having live, multichannel, customer service conversations with your customers