Product sheet IMIchat

Enable contact center agents to chat with customers over Apple Business Chat, Facebook, Twitter, WhatsApp, SMS, Live Chat and other messaging channels to increase efficiency, reduce operational costs and improve CX

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Redefine the customer service experience

IMIchat has been designed from the ground up to enable contact centers to rapidly embrace new digital and mobile channels for customer service.

Supporting both proactive agent and customer-initiated contact, agents can have a live conversation with customers over SMS, Live Chat, Apple Business Chat, WhatsApp, Facebook Messenger, Twitter, and email.

Download our IMIchat overview sheet to:

  • Understand the new reality for contact centers to keep up with rising customer expectations
  • Learn the key features and capabilities of our IMIchat platform
  • How to get started having live, multichannel, customer service conversations with your customers