Case study Omnichannel chat at work in the insurance industry

Harnessing two-way chat to transform how a leading insurance provider delivers real-time information to customers.

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Increasing contact center efficiency with IMIchat

IMImobile works with one of the UK’s leading insurance providers to help them stay connected with their growing customer base and better manage their field force employees. Through a range of mobile engagement solutions, over 1.2 million messages a month are managed on behalf of various teams across multiple sectors of the business.

IMIchat is helping the business become more mobile-centric in the way they serve customers. Most importantly, customers are receiving the best possible service and experience which is helping to improve customer satisfaction.

In this case study:

  • Learn how IMIchat is enabling customer service agents to send proactive customer updates that create a conservational experience
  • See the agent's experience with IMIchat including its intuitive user interface that makes it easy to navigate between multiple conversations
  • Understand the business impact of integrating real-time SMS chat into your customer communication engagement strategy