Improve your customer service experience
As businesses must transform their customer service strategies, guest speaker Ian Jacobs (Forrester) and Stuart Jones (CarillionAmey) discuss 5 key questions Contact Centre professionals need to answer to deliver a differentiating customer service experience.
In this webinar you will learn:
- The key customer service trends you need to pay attention to
- The role of proactive messaging in developing customer centric service strategies
- How to streamline integration of new communication channels into existing contact center architectures
- How to consolidate your legacy technology and infrastructure to overcome key obstacles
- How to utilize AI and chatbot assisted customer service to increase operational efficiencies