Webinar How to deliver a differentiating customer service experience

Learn how you can accelerate the launch of digital customer service initiatives.

All fields are required.

Improve your customer service experience

As businesses must transform their customer service strategies, guest speaker Ian Jacobs (Forrester) and Stuart Jones (CarillionAmey) discuss 5 key questions Contact Centre professionals need to answer to deliver a differentiating customer service experience.

In this webinar you will learn: 

  • The key customer service trends you need to pay attention to
  • The role of proactive messaging in developing customer centric service strategies
  • How to streamline integration of new communication channels into existing contact center architectures
  • How to consolidate your legacy technology and infrastructure to overcome key obstacles
  • How to utilize AI and chatbot assisted customer service to increase operational efficiencies