Bridging the gap between enterprise communications and customer experience
IT departments have one of the biggest roles in enabling the communication strategies that will make their company a leader in digital CX. However, it is not a simple task; constantly changing customer behavior, keeping up with technology trends and dealing with large legacy IT systems, are just some of the challenges CIOs face.
Written by Melissa Fremeijer, Senior Research Analyst at IDC, the CPaaS 3.0 report explores all aspects of the Enterprise CPaaS proposition. From the report, you will learn how a cloud communications platform can help to bridge the gap between enterprise communications and customer expectations.
- The evolution of embedded enterprise communications
- How CPaaS answers IT and business challenges
- What to look for in enterprise CPaaS provider