How a virtual assistant reduced customer inquiries handled by the contact center by 25%
As part of their transition from a traditional brick-and-mortar retailer into a digital innovator, a leading, global home furniture retailer wanted to explore how they could provide an automated solution to high-volume, low-value customer service inquiries.
Download the case study to find out how IMImobile built a virtual assistant that now acts as a new digital frontline to their agent chat, helping to double the number of customer inquiries handled by the contact center.
- A virtual assistant now provides automated resolution to common inquires
- CX has been improved through self-service
- The number of customer inquiries handled by the contact center has been reduced by 25%