Proactive alerts keep customers updated throughout the delivery journey
When someone wants to send a package, there are plenty of delivery companies to choose from. To be the sender of choice, delivery companies must meet and exceed customer expectations for speed and overall customer experience.
An international delivery company, that has over 50 depots in the UK, worked with IMImobile to create a seamless collection and delivery experience for their customers. Find out in the case study how IMImobile built a solution that synchronizes proactive notifications and alerts with courier hand-held devices to keep customers updated throughout the delivery journey.
- Customers are updated with relevant information throughout the delivery journey
- IMIconnect processes around 1.2 million courier scans to orchestrate proactive communications
- The solution has helped to lower costs, reduce contact center resource strain & improve delivery rates