Case study Hermes

Orchestrating customer interactions with existing backend systems, deploying real-time communications, and accelerating customer journey automation

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How IMIconnect is helping Hermes to become a leader in digital CX

Forming the foundation of Hermes’s digital transformation strategy is the ‘Digital Futures’ program. A project that prioritizes CX through investment in innovation and technology that, over two years, will enable Hermes to become a leader in digital CX.

Find out in the case study how Hermes is using IMIconnect to enable the program and future-proof their CX strategy. Discover how a cloud communications platform is enabling them to orchestrate customer interactions with existing backend systems, deploy real-time communications, and accelerate customer journey automation.

"IMImobile has been instrumental in helping to deliver our ‘Digital Futures’ program that prioritizes customer experience through investment in innovation and technology."  

- Chris Ashworth, Chief Information Officer, Hermes